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FAQ
Common Questions
Everything you need to know before booking.
At least 2–4 weeks ahead for most events. For weekends, holidays, or summer dates (June–August), book 6–8 weeks out — those fill up fast.
The entire San Francisco Bay Area — including San Jose, Oakland, Fremont, Daly City, San Mateo, and surrounding cities. Not sure if we cover your location? Just ask!
Every event is custom-quoted based on your vision, venue, and decor needs. Fill out the form above and we'll send you a free consultation within 24 hours.
Yes — we handle everything from start to finish so you can focus on celebrating. Setup typically takes 1–3 hours depending on complexity, and we coordinate timing with your venue.
Yes! We source and bring every element. You don't need to supply anything — just show up and enjoy your event.
A 50% deposit is required to hold your date. Cancellations made 14+ days before the event receive a partial refund. Cancellations within 14 days forfeit the deposit.
Minor changes (colors, small quantities) can be made up to 7 days before your event at no extra charge. Major changes may require a revised quote.
Completely fine! That's what the free consultation is for. We'll ask about your event, budget, and style — and suggest ideas that bring your vision to life.